24/7 Hour Digital Channels

We know you have a lot to cover each day, so we are busy creating ways for you to do it on your time, wherever you are.

  • New Customer Account Opening
  • Open a new account online, from the comfort of your home or office
  • Choose any of the following accounts: Savings Accounts, Certificates of Deposits, iSave Accounts, iSave for Home, VM1 Simplified Account, Approved Retirement Scheme Account
  • Whether you’re a new or existing customer, or seeking to open a joint account
  • Start a new application and return to complete it at a later date
  • Fast turn-around time (within 2 working days)
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  • Bank Online
    (Personal & Business)
  • Track account balances
  • Transfer funds locally & overseas.
  • Make bill payments
  • Trade foreign exchange
  • Access via desktop and Mobile App (for personal)
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  • Unsecured Loan by Carilend
  • Access up to $3,000,000
  • Use for any purpose
  • Apply anytime
  • Fast loan turnaround
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  • Consumer Loans Portal
  • Borrow $3,000,000 to J$5,000,000 in unsecured loans
  • Get an auto loan, minimum of $500,000
  • Up to 100% financing on auto loans
  • Apply anytime
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  • Mortgage Pre-approval
  • Get pre-approved
  • Track application status
  • Access in under 48 hours*
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  • Insurance
    (Canopy Family Plan)
  • Get started with 24/7 Customer Care
  • Cover up to 5 family members in one plan
  • Explore 10 Coverage options
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  • Service / Transaction Requests
  • ABM and/or POS Transaction Dispute
  • Account Closure and Wire / Direct to Account / RTGS
  • Account Statement Request
  • Balance to Close Mortgage
  • Direct to Account
  • Lost or Stolen Card and/or Transaction Dispute
  • Missed Repayments/Enquiries
  • Mortgage Service Request
  • New Account Application – Indiv. – UK Resident
  • Notice to Pay Principal
  • Peril Claim
  • Standing Order Amendment / Request Form
  • Transaction Dispute (e.g. Teller, Online Banking)
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In-branch

These channels are in-branch and are designed to reduce your wait time at your preferred location.

  • Appointment Scheduling
  • Loans: mortgage, auto, cash secured & unsecured
  • Accounts: savings & time
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  • Deposit (Drop) box
  • Foreign currency cash
  • Foreign currency cheques
  • Local currency cheques
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  • Automated Banking Machines (ABMs)
  • Cash deposits
  • Withdrawals
  • Loan payments
  • Transfer to your VM accounts
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Documents Required for Opening a Public Entities Account

 

  1. Copy of the Trust Deed and Rules

  2. Organization Tax ID Number (TIN)  (if available)

  3. Tax exemption from TAJ (where applicable)

  4. All trustees must sign all documents/authorities unless we have written instructions stating how many persons can execute transactions/instructions

  5. Trustee ratification to open account with VMBS

  6. List of Authorized Signers and specimen signatures

  7. Name, address and telephone number of Directors and Majority Shareholders on the account

  8. ID & TRN for directors, majority Shareholders and authorized signers on the account.

  9. SSN is to be declared for US persons for FATCA purposes

  10. Proof of Address for Trustee, authorized signatories, and Directors

  11. Source of Funds information – confirmation of source of funds being used to open the account as well as source of future investments or deposits.

Documents Required for Opening a Corporation Account

  1. Certificate of Incorporation or Certificate of Registration.
  2. Articles of Incorporation.
  3. Articles and Memorandum of Association.
  4. Directors’ Resolution.
  5. Taxpayer ID e.g. Tax Registration Number for business.
  6. Valid Tax Compliance Certificate (TCC)
  7. Proof of earnings/funds for the business i.e. current financial statements (audited).
  8. Valid License or Certificate to operate the business (where the main line of business is one that falls within the purview of a regulatory body)
  9. List of signing officers and specimen signatures for each
  10. Confirmation/Notice of Director and Secretary.
  11. Name, Address and telephone number of directors and Beneficial Shareholders.
  12. ID and TRN for majority shareholders, directors and authorized signing officers
  13. Certificate of Good Standing. (This should be from the relevant regulatory authority).
  14. Group structure (if part of a Group)

Documents Required for Opening a Sole Trader Account

  1. Valid Certificate of Registration of Business Name.
  2. Taxpayer ID e.g. Tax Registration Number for business.
  3. Proof of earnings/funds for the business i.e. current financial statements (audited or in-house). Where the sole trader is in business over 2 years, with an annual income above $15 million, a Financial Statement by a registered public accountant is required. Where the sole trader earns above $425 million per annum and in business over 2 years, audited financials are required.
  4. Valid Tax Compliance Certificate (TCC).
  5. Valid License or Certificate to operate the business (where the main line of business is one that falls within the purview of a regulatory body)
  6. Letter of Good Standing.

Forms Required for Opening a Sole Trader Account

  • Business Information and Account Application Form.
  • Account Signing Authority Form.
  • Member Information Form (MIF).
  • Reference Forms (if signing officer is unable to provide telephone references).
  • Address Verification Form (if signing officer is unable to provide another form of proof of address).
  • Income Statement and Questionnaire for Self-employed (as applicable).
  • Electronic Communication Indemnity Form (if email address is provided).
  • FATCA and CRS Self-Certification Form.
  • Signature Card.
  • Bearer Indemnity Form (as applicable)

Alternative Documents for Opening a Sole Trader Account

Where the business owner is self-employed and financial statements are not presented, the Income Statement and Questionnaire for Self-Employed Form must be completed along with any TWO of the following documents HERE.

  • Where the business owner is self-employed and financial statements are not presented, the Income Statement and Questionnaire for Self-Employed Form must be completed along with any TWO of the following provided:
  • Cash flow projections for the next two (2) years.
  • Reference letter from another bank, copy of bank statement or passbook. 
  • Purchase order from two main customers (issued within two months of the date of application).
  • Receipt for supplies purchased for the business.
  • Import licenses, invoices for goods or services sold within the last three months.
  • Written customer testimonial from two main customers.
  • Copy of any government-issued permit or license (e.g., food handlers permit, vending permit, taxi permit, etc.).
  • Proof of membership in area of trade or professional association (e.g., letter from the President, Treasurer or Secretary).
  • PayPal, other online earning platforms, and contract agreement on company letterhead for contracted persons, etc.

Documents Required for Opening a Small Business Account

  1. Valid Certificate of Registration of Business Name.
  2. Taxpayer ID e.g. Tax Registration Number for business.
  3. Proof of earnings/funds for the business i.e. current financial statements (audited or in-house). Where the sole trader is in business over 2 years, with an annual income above $15 million, a Financial Statement by a registered public accountant is required. Where the sole trader earns above $425 million per annum and in business over 2 years, audited financials are required.
  4. Valid Tax Compliance Certificate (TCC).
  5. Valid License or Certificate to operate the business (where the main line of business is one that falls within the purview of a regulatory body)
  6. Letter of Good Standing.

Forms Required for Opening a Small Business Account

Standard KYC internal forms listed below must be completed:

  • Business Information and Account Application Form.
  • Account Signing Authority Forms.
  • Member Information Forms (MIF).
  • Reference Forms (if signing officer is unable to provide telephone references).
  • Address Verification Forms (if signing officer is unable to provide another form of proof of address).
  • Income Statement and Questionnaire for Self-employed (as applicable).
  • Electronic Communication Indemnity Forms (if email address is provided).
  • FATCA and CRS Self-Certification Forms.
  • Signature Cards.
  • Bearer Indemnity Form (as applicable)

Additional Documents for Opening a Partnership Account

Partnerships must also submit the following documents:

  • Partnership Agreement/Deed (as applicable).
  • Statement from managing partners giving names and addresses of officers and partners.

Forms Required for Opening a Corporation Account

Standard KYC internal forms listed below must be completed:

  • Business Information and Account Application Form.
  • Account Signing Authority Forms.
  • Member Information Forms (MIF).
  • Reference Forms (if signing officer is unable to provide telephone references).
  • Address Verification Forms (if signing officer is unable to provide another form of proof of address).
  • Income Statement and Questionnaire for Self-employed (as applicable).
  • Electronic Communication Indemnity Forms (if email address is provided).
  • FATCA and CRS Self-Certification Forms.
  • Signature Cards.
  • Bearer Indemnity Form (as applicable)

Documents Required for Opening a Public Entities Account

  1. Letter from Ministry of Finance – authorizing the establishment of the business relationship
  2. Tax Compliance Certification (TCC) (if available), if entity does not pay tax, letter from MOF stating same.
  3. Organization Tax ID Number (TIN) (if available)
  4. Statute governing the formation of the entity
  5. List of Authorized Signers and specimen signatures
  6. Name, address and telephone number of Directors and Majority Shareholder on the account
  7. ID & TIN for directors, majority Shareholders and authorized signers on the account.
  8. SSN is to be declared for US persons for FATCA purposes
  9. Proof of Address for the public body
  10. Source of Funds information – confirmation of source of funds being used to open the account as well as the source of future investments or deposits.
  11. Audited Financials

Additional Documents for Opening a Corporation Account

Partnerships must also submit the following documents:

  • Partnership Agreement/Deed (as applicable).
  • Statement from managing partners giving names and addresses of officers and partners.

Documents Required for Opening a Club or Civic Association Account

  1. Rules or Charter of Club or Association.
  2. Resolution from the executive authorizing the opening of the account.
  3. Minutes of meeting.
  4. Taxpayer ID e.g., Tax Registration Number for Clubs and Associations, or Statutory Declaration (see Clubs and Associations Account Application Form).

Forms Required for Opening a Small Business Account

  • Clubs and Associations Account Application Form.
  • Account Signing Authority Forms.
  • Member Information Forms (MIF).
  • Reference Forms (if signing officer is unable to provide telephone references).
  • Address Verification Forms (if signing officer is unable to provide another form of proof of address).
  • Income Statement and Questionnaire for Self- employed (as applicable).
  • Electronic Communication Indemnity Forms (if email address is provided).
  • FATCA and CRS Self-Certification Forms.
  • Signature Cards.
  • Bearer Indemnity Form (as applicable)

 

*Note: Where the club or association is not required to have a Taxpayer Identification Number and has presented their charter, the Statutory Declaration section should be completed on the Clubs and Associations Account Application Form.

Documents Required for Opening a Church Account

  1. Rules or Charter of Club or Association.
  2. Resolution from the executive authorizing the opening of the account.
  3. Minutes of meeting.
  4. Taxpayer ID e.g., Tax Registration Number for Clubs and Associations, or Statutory Declaration (see Clubs and Associations Account Application Form).

Documents Required for Opening a Charity Account

  1. Name of the Charity – as registered with the Companies Office and the Department of Cooperatives and Friendly Societies
  2. Copy of approval from the Ministry of Finance that the organization has been granted status as a charity
  3. Articles of Incorporation
  4. Organization Tax ID Number (TIN)  (if available)
  5. Name, address and telephone number of Directors and Majority Shareholder on the account
  6. ID & TIN for directors, majority Shareholders and authorized signers on the account.
  7. SSN is to be declared for US persons for FATCA purposes
  8. Proof of Address for the organization, authorized signers and Directors
  9. Source of Funds information – confirmation of source of funds being used to open the account as well as source of future investments or deposits

Documents Required for Opening a Government School Account

  1. Resolution from the school’s Board of Management – authorizing the establishment of the business relationship and relevant signing instructions on account
  2. The Scheme for public educational institution (contains constitution, powers and duties of the Board)
  3. Organization Tax ID Number (TIN) (if available)
  4. Tax Compliance Certification (TCC) (if available)
  5. List of Authorized Signers and specimen signatures
  6. Name, address and telephone number of Directors and Majority Shareholder on the account
  7. ID & TIN for directors, majority Shareholders and authorized signers on the account.
  8. SSN is to be declared for US persons for FATCA purposes
  9. Proof of Address for the school, authorized signers and Directors
  10. Source of Funds information – confirmation of source of funds being used to open the account as well as source of future investments or deposits.

Documents Required for Opening a Private School Account

  1. Documents evidencing that the independent school is registered (from the Ministry of Education)
  2. If the school is incorporated – Documents required for a company should be presented
  3. If not incorporated – indicate the legal entity or the proprietor of the school. (Proprietor of the school is listed in the application for the registration as an independent school).
  4. Resolution from the school’s Board of Management – authorizing the establishment of the business relationship and relevant signing instructions on account
  5. Organization Tax ID Number (TIN) (if available)
  6. Tax Compliance Certification (TCC)
  7. List of Authorized Signers and specimen signatures
  8. Name, address and telephone number of Directors and Majority Shareholder on the account
  9. ID & TIN for directors, majority Shareholders and authorized signers on the account.
  10. SSN is to be declared for US persons for FATCA purposes
  11. Proof of Address for the school, authorized signatories, and Directors
  12. Source of Funds information – confirmation

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